MAACLink, established in 1994 and derived from a standardized paperwork process, has created a virtual social service agency according to State Representative Tim Van Zandt of District 38. This virtual agency has allowed smaller agencies that face budgetary, supply, and staff constraints to pool their resources together to better serve the needs of the people in their communities. Initially, many of the agencies staff members were not familiar with computers, however, they quickly realized the advantage of MAACLink. The technology allowed agency workers to spend less time doing paperwork and provides easy access to necessary information used to better serve clients.
With training, the creation of a Help Desk and the input of agencies staff, MAACLink has grown from a basic computer program to a more complex one. Fortunately, with funding from the metropolitan area and various grants, agencies such as the Mid-America Assistance Coalition, are able to procure more advanced computers and software as interest and use in the MAACLink increases.
The program has received support from HUD and State Senator Ronnie DePasco of District 11. "This computer network is a valuable community resource to help our citizens receive the emergency assistance they need in the most effective and efficient manner possible," said Sen. DePasco. "Through this coordinated system, limited resources are stretched to meet the greatest needs, duplication of services is eliminated, and agencies are encouraged to work together to provide comprehensive assistance."
As an innovative computer technology, MAACLink represents a beneficial tool for human service agencies. MAACLink provides agency workers with the ability to devote more time and energy assisting clients.
Content Archived: April 20, 2011