HUD Recognizes Exemplary Practices

Monday, October 04, 2004

In FY2000, HUD developed a Quality Management Review Program to assess the efficiency and effectiveness of various field office activities. Each year, exemplary performances are recognized by the Department. Over the next month, each of these exemplary practices will be recognized in the Daily Focus Message.

eGovernment Helps FHA Work Smarter

This exemplary practice, Electronic Special Property Inspections, is an internet-based system that is used to monitor the condition of HUD-owned real estate managed by contractors. Better known as "eSPI", the system provides an efficient method for staff to resolve property condition complaints from brokers, code enforcers and community residents.

[Photo of Thomas Rose]
Thomas Rose, Director, Real Estate Owned Division, Santa Ana HOC, Santa Ana, CA
[Photo of Cecilia Ross]
Cecilia Ross, Director, Office of Public Housing, Los Angeles, CA
It also eliminates the voluminous paper that would normally be generated by a manual system, thereby decreasing management and staff time for contract oversight activities. "eSPI" allows the staff to post inspection data, including reports and pictures, on a website immediately after a Special Property Inspection (SPI). The contractors and HOC staff can view this data. Any discrepancies and disagreements about the condition of the property owned by HUD and overseen by contractors can be resolved early in the process.
Content Archived: September 09, 2009