HUD Archives: News Releases

HUD No. 14-142
Elena Gaona
(202) 708-0685
For Release
November 12, 2014


WASHINGTON - The U.S. Department of Housing and Urban Development (HUD) announced today it has ordered Castillo Condominium Association, in San Juan, Puerto Rico, to pay $20,000 in damages plus a $16,000 civil penalty after finding that the association violated the Fair Housing Act when it refused to allow a resident with disabilities to keep his emotional support animal.

The Fair Housing Act makes it unlawful to refuse to make reasonable accommodations in policies or practices when such an accommodation may be necessary to afford a person with a disability equal opportunity to use and enjoy his or her home. This includes refusing to grant waivers to "no-pet" policies for persons who use assistance or support animals.

"Assistance animals are not pets. Persons with disabilities often depend on them in order carry out life's daily functions," said Gustavo Velasquez, HUD Assistant Secretary for Fair Housing and Equal Opportunity. "This Order reaffirms HUD's commitment to taking appropriate action when federal fair housing law has been violated."

The case came to HUD's attention when a resident of Castillo Condominiums filed a complaint alleging that the condominium's homeowner association discriminated against him when it denied his request to keep an emotional support animal in his unit, even though he presented documentation from his healthcare provider identifying his disability and his need for the animal. Pets were allowed when the resident initially bought his unit in 1995, but the condominium association had adopted a "no-pets" policy before the resident adopted his emotional support animal. As a result of being denied the right to have a support animal, the man experienced depression and anxiety and he was forced to sell the home he had lived in for almost 20 years.

HUD's Order modifies a previous HUD Administrative Law Judge decision that ordered Castillo Condominium Association to pay only $3,000 in emotional distress damages and a $2,000 civil penalty. The HUD order ruled that a higher damages award and civil penalty are necessary in light of the seriousness of the violation and complainant's injuries.

Click here to read HUD's notice regarding service or companion animals.

Persons who believe they have experienced discrimination may contact HUD's Office of Fair Housing and Equal Opportunity at (800) 669-9777 (voice) or (800) 927-9275 (TTY). Housing discrimination complaints may also be filed at or by downloading HUD's free housing discrimination mobile application, which can be accessed through Apple devices, such as the iPhone, iPad, and iPod Touch.


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Content Archived: January 1, 2016