|HUD No. 16-046
April 11, 2016
HUD LAUNCHES IMPROVED MANUFACTURED HOUSING DISPUTE RESOLUTION PROGRAM
New tools available for consumers and manufactured housing industry to resolve disputes
WASHINGTON - The U.S. Department of Housing and Urban Development (HUD) today announced new tools to help consumers and the manufactured housing industry to resolve disputes involving the purchase and installation of manufactured housing. HUD's Office of Manufactured Housing Programs (OMHP) is unveiling a new website (www.huddrp.net/) and other education tools to help homeowners, manufacturers, retailers and installers to navigate the dispute resolution process in those states that do not have their own process.
There are 23 States without their own HUD-approved dispute resolution program. HUD is updating its dispute resolution program in the following states: Alaska, California, Connecticut, Hawaii, Idaho, Illinois, Indiana, Iowa, Louisiana, Maryland, Massachusetts, Montana, Nebraska, New Jersey, North Dakota, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Vermont, Wisconsin and Wyoming.
"I'm so excited about the launch of these new tools," said Pamela Beck Danner, Administrator for HUD's Office of Manufactured Housing Programs. "They will help consumers and industry better understand the process and lead to an efficient and timely resolution of issues among all parties involved."
The HUD Manufactured Home Dispute Resolution Program provides timely resolution of disputes between manufacturers, retailers and installers regarding the responsibility for correcting or repairing homeowner-reported defects within one-year after the home is first installed. The program is intended to address defects in construction, safety and installation, but does not address cosmetic issues and contractual agreements.
Requests for dispute resolution are typically received from homeowners, but retailers, manufacturers and installers can also submit a request for dispute resolution when involved with disagreements between parties regarding unresolved manufactured home issues. The website explains who can use the program, provides downloadable educational materials about how the process works, and allows for the filing of disputes on-line. Available for download are an illustrative video, a tri-fold brochure and Frequently Asked Questions about the program.
HUD is also encouraging State Administrative Agencies and manufactured housing associations to promote this new dispute resolution program to industry stakeholders and homeowners alike. Learn more about HUD's Office of Manufactured Housing Programs on HUD's website.
HUD's mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. More information about HUD and its programs is available on the Internet at www.hud.gov and http://espanol.hud.gov.
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