In FY2000, HUD developed a Quality Management Review Program to assess the efficiency and effectiveness of various field office activities. Each year, exemplary performances are recognized by the Department. Over the next month, each of these exemplary practices will be recognized in the Daily Focus Message.

Southwest Office of Native American Programs (SWONAP) Database System

Marlin Knight, Director, Grants Management, Phoenix, AZ

Thorin Druch, Native American Program Specialist

This exemplary practice is an example of HUD employees utilizing new technology to improve management oversight of programs that face increased workloads and diminishing staff. Messrs. Knight and Druch developed a system to combine all SWONAP databases into one, thus streamlining the management information process. This single database operation has been fully implemented in all ONAP offices including Headquarters.

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