2000 Best Practice Awards

2000-292 Building Blocks
Denver, Colorado
Contact: Tom Luehrs (303) 297-1576

Due to community pressure and illegal activities, including drug trafficking, St. Francis Center, a Denver day shelter for the homeless, was required to hire off duty police officers. Their presence on site and in the immediate area has reduced crime and improved relations between police, homeless service providers, homeless individuals and neighborhood residents. There is an improved commitment by all parties to work together toward common goals.

2000-993 Neighborhood Housing Services of Pueblo, Inc.
Pueblo, Colorado
Contact: Lionel A. Trujillo (719) 544-8078

Neighborhood Housing Services (NHS)of Pueblo Inc. is a non-profit partnership of residents, the City of Pueblo and the business and lending community. For over 20 years, NHS has helped hundreds of families achieve their dream of owning a home.

2000-2403Colorado Department of Human Services Section 8 Homeownership Program for Persons with Disabilities
Denver, Colorado
Contact: Flo Tonelli ((303) 866-7363

HUD announced a new homeownership concept in a draft rule April 1999. HUD is planning to allow the use of Section 8 rental assistance for homeownership and was open to demonstration programs. The Colorado Department of Human Services’ housing agency, Supportive Housing and Homeless Programs (SHHP), received permission from HUD to do a pilot program in January 2000. What makes this pilot program unique is that it was made on behalf of persons with disabilities who were below 30 percent median income. For the past 6 years, SHHP has worked closely with the Colorado Housing Assistance Corporation (CHAC), a statewide non-profit, in the successful implementation of a HOPE 3 homeownership program for persons with mental disabilities. From that successful effort, a diverse group of individuals and agencies became convinced of something that what was realized 50 years ago: housing is the key to integrating our society. During the past 5 decades, that realization helped ensure racial equality and integration for many of America’s minority populations. Today, affordable homeownership can be the source for integrating persons with disabilities more fully into their communities. In developing this new Section 8 homeownership program, it was essential that the financial community help design how it would work. Six lenders and the Colorado Housing and Finance Authority (CHFA) played key roles in determining how the Section 8 rental assistance could be used by low income families in Colorado’s tight market. They adapted a formula that applied Section 8 rental assistance directly to the family’s mortgage payment which allows the family to qualify for more home than if the assistance was considered income. SHHP and the financial partners met with HUD’s FHA office personnel to ensure the program met all FHA requirements and SHHP communicated regularly with HUD’s Office of Public Housing and Community Builders to ensure compliance with HUD’s Section 8 regulations and policies. In describing this Section 8 homeownership program it is important to understand the relationship this statewide housing agency has with 60 local supportive service providers. SHHP’s partnership with community mental health centers, independent living centers, community centered boards, and homeless service providers has made it one of the most unique and successful Section 8 rental assistance housing models in the country. Providing a roof over a family’s head is sometimes not enough for people with severe disabilities. They often need flexible, long-term supportive services available to them in their community to help ensure they can obtain and maintain housing. This supportive housing structure sold local lenders and the Colorado Housing Finance Authority on the homeownership concept because they recognized that long term commitment by community providers would provide an extra measure of support to help ensure homebuyers’ success. The process was developed: · SHHP trains the local service provider’s housing coordinator on SHHP’s Section 8 homeownership program and the financial and real estate requirements · The coordinator briefs each Section 8 participant on the homeownership program and submits documentation for those who are interested to SHHP · Once eligibility is approved, the Section 8 family takes the required homeownership counseling classes (with the assistance of the housing coordinator, if necessary) from approved agencies, corrects any problems they may have qualifying for a loan, and begins preliminary discussions with real estate professionals and lenders. · The family gets pre-qualified by one of the local lenders: Citywide Financial, Commercial Federal, Wells Fargo Mortgage or US Bank. · Once a contract on an eligible home is executed, the family has an appraisal and professional home inspection done · The family and local lender make a formal loan application to the Colorado Housing and Finance Authority to participate in CHFA’s HomeAccess loan program for low income people with disabilities · After the family closes on the loan, the local lender sells it to CHFA · The local housing coordinator completes a Housing Quality Inspection prior to the homebuyer’s taking possession of the property · SHHP pays the assistance payment to CHFA and the family makes its payment to CHFA via electronic withdrawal from the family’s account · If needed, after purchase is completed the housing coordinator and family may continue to work closely together to ensure the homebuyer is able to fulfill their obligations under the homeownership program. · CHFA, SHHP, the family and service provider work together to ensure the family’s success. Homeownership will stabilize the lives of persons and families with disabilities by helping them accumulate a valuable asset for the first time in their lives. Homeownership will help break down the barrier of stigma that so many people with disabilities face daily. It will strengthen their ability to get education and jobs. Those with physical impairments will be able to purchase homes and make them accessible, thus building an inventory of permanently accessible units.

2000-2390 "The Hill"
Colorado Springs, Colorado
Contact: Valorie Jordan (719) 385-8336

"The Hill" project involved a collaboration between Colorado College, the city, Partners In Housing, and the Rocky Mountain Community Land Trust. The collaboration of the four entities is really what made this project viable. This collaborative effort resulted in an increase in affordable housing stock by four single family units. Three units are being used for transitional housing of the homeless and one unit is being used for homeownership. The Colorado College donated the four houses one to the city and the other three to Partners In Housing. The one house received by the city will be sold to a family needing affordable housing. This home will be kept affordable by the involvement of the Rocky Mountain Community Land Trust who owns the land and the homeowner will pay a nominal lease price on a 99 year land lease. This will keep the house affordable for years to come. The city provided the rehabilitation on the homes and of course Partners In Housing will provide transitional housing and services to three homeless families.

2000-1699 Willow Street Residences
Littleton, Colorado
Contact: Colleen M. Currier (303) 738-8062

Arapahoe County rental housing costs are extremely high; there is a definite shortage of affordable housing. This fact is compounded by the lack of housing for persons with special needs. The Urban Entitlement County had no local Community Housing Development
Organization (CHDO) to develop affordable housing. Three non-profits embarked upon a partnership arrangement to develop affordable housing for the County and for the clients of each these entities. These three non-profits were Developmental Pathways, Arapahoe House and Arapahoe/Douglas Mental Health Network, who serve the developmentally disabled, substance abusers, alcoholics and the mentally ill citizens of the County. With the County's help they availed themselves of the technical assistance provided by Mercy Housing and Enterprise Foundation. The Partnership became a legal non-profit entity, the Community Housing Development Association (CHDA) and was certified by the County as a CHDO. The next step was to develop property. With the help of $400,000 in CDBG and HOME Partnership funds the CHDA purchased a property in unincorporated Arapahoe County and even with some rocky moments in the zoning process was able to proceed in development of 80-unit complex. During the process, the CHDA put together a task force to design the property and the management format to ease the neighborhood concerns. The Sheriff's office was an integral part of this task force. Many community meetings were held. In the end, the complex was approved. Sixteen units are set aside for clients of the partnership There are case management rooms in the clubhouse, there are separate playgrounds for different age groups, there will be computers for a learning center. Funding for this project came from a complex variety of sources, the $400,000 provided by Arapahoe County leveraged $7 million for this project. The construction of these units is almost completed with opening projected for midsummer. The impact of this partnership is just beginning. The County was hoping for a productive CHDO and has discovered an active, flexible and workable partnership providing not only housing, but also housing for special needs. By entering into this partnership, the agencies were able to create an environment that lends itself to the integration of special needs in the community and the addition of much needed low to moderate income housing in Arapahoe County.

2000-1734 Landlord Open House and Outreach Program
Denver, Colorado
Contact: Penny VanderWall (303) 298-8044

In 1994 the Denver Housing Authority (DHA) Section 8 Program implemented the Landlord Open House and Outreach Program and expanded it in 1995. Prior to the implementation of this program, landlord seminars were held and information on the Section 8 programs was delivered in a lecture manner. Attendance at these seminars was low, very little information was actually covered, and much time was spent with concerns of only a few landlords. The selective seminars were frustrating to staff and landlords and did not encourage new landlords to participate. Instead of the usual lecture seminar, an "Open House" was organized. Booths were set up with one topic covered at each booth. Staff members manned each booth and handouts were available at each booth. Booth topics included: General information, leases and contracts, moving clients, annual reviews of clients, Housing Quality Standards inspections, damage claims, vacancy claims, portability, Moderate Rehabilitation, 504 regulations, family changes, termination, evictions, new clients, rent increases, vendor changes and fraud. Local agencies were invited to attend the Open House and have a booth providing their information. Agencies attending were: Denver Police Department, Denver University Mediation and Arbitration Division, Housing Information and Referral Services, Denver Community Development Agency, The Weatherization Project, and HUD. The Open House hours were from 10:00 a.m. to 2:00 p.m. Flyers were sent in landlords' HAP checks for two months preceding the Open House. Notices were printed in local and daily newspapers, inviting potential new landlords to attend. Landlords were encouraged to come any time during the Open House hours. Landlords were able to get individualized staff attention at each booth, as well as handouts to reinforce the information presented. Landlords could pick and choose which booths they wanted to visit, or could visit all of them. Refreshments were provided. The atmosphere was very positive and fun. A large number of landlords commented on how informative the Open House was, how much they appreciated it, that they would like to attend again. Many potential landlords attended, and have listed their units in the client referral listing; thus, improving our customer relations with Section 8 clients, landlords and the community at large. The Open House has been conducted annually since it's inception in 1994.

2000-246 Community Housing Assistance Program
Boulder, Colorado
Contact: Jann Oldham (303) 441-3157

The Community Housing Assistance Program was created with the passage of Ordinance #5324 on October 23, 1990. The Ordinance became effective November 5, 1990. The primary goal of the fund is to create housing that is affordable to households earning 30-60% of the Area Median Income (AMI). These are households with working members, earning low to medium wages. The program's goal is to create units through new construction, land banking, and acquisition and rehabilitation of current housing stock. CHAP is funded through two sources: .8 mil property tax and a tax on new construction of residential and commercial uses known as the Housing Excise Tax. Since 1992, CHAP funds have been allocated along with federal HOME Investment Partnership and Community Development Block Grant funds in the Housing Funding Program allocation process. The primary tool in place for ensuring permanent affordability is the low income housing covenant. A form of the covenant is recorded against the title of each unit specifying the restrictions placed on the unit. The covenant restricts the income of the next buyer. If the first buyer has an income of 70% of the Area Median Income, the covenant may specify that the next buyer's income not exceed 70% of Area Median Income. A covenant is also recorded on each rental property. A restriction on rents and often percentages of income to be charged is often part of the covenant. The right for the City to cure default is also included in the covenant. In 1994, City Council directed staff to establish a Risk Pool to provide a safety net to redeem properties with permanently affordable covenants from foreclosure - thereby protecting the permanently affordable status of the property. City Council recommended growing the Risk Pool to $500,000. This goal as reached in 1999. To date, the Risk Pool has not redeemed any properties with permanently affordable covenants on them.

2000-3095 Renaissance at Concord Plaza
Denver, Colorado
Contact: John Parvensky (303) 293-2217

The Renaissance at Concord Plaza apartments is an innovative 76 unit affordable housing project in Denver/Lakewood Colorado developed by the Colorado Coalition for the Homeless. The project sits on an 8 acre parcel, just west of the Denver city limits. The project consists of six residential, three-story buildings, a community center with a swimming pool, and a child care center. One-third of the housing units are used for transitional housing for homeless families, providing two year housing assistance coupled with job training, counseling, case management, and child care aimed at helping them become self-sufficient. The remaining 50 units are targeted to working families with incomes between 40 to 60% of the area median income. The project has a comprehensive supportive services program for both the formerly homeless and non-homeless families. CCH provides the services directly or through agreement with collaborating agencies. Services include case management, on-site child care, continuing education, job training, mental health counseling, substance abuse counseling, and health care. For the homeless families, as a condition of participating in the service enriched housing program, tenants must agree to develop and abide by a services plan designed to help them achieve increased self-sufficiency. The case manager then helps the family access needed services to reach the goals established in the plan. The case manager and family meet weekly, and the plan is reviewed and revised as needed. A van is available to provide transportation to community services or educational opportunities. Funding for the supportive services comes from a HUD SHP grant. During the 24 month transitional housing period, families receive additional housing assistance to ensure the affordability of their housing. Through this assistance, families pay only 30% of their income for housing costs. The balance is paid through CCH. For a family on welfare, this translates to a tenant rent payment of as low as $50 per month. Once a family is successful in completing the program and obtaining a job, they have an opportunity to stay in their housing after the 24 month period. They pick up the full rent payment at this point. The next available unit is then made available to a new homeless family. For the non-homeless families counseling and support services are available as well. Classes and training are open to all residents. In addition, a computer learning center in the Community Center is available for use by the residents. Additional social services are available for non-program families through CCH. The Renaissance Children's Center is an enriched child care and child development center located on the property. The center is designed to provide affordable, quality child care to the residents of the property as well as the surrounding neighborhood. The center is a 7,000 sq.ft. facility with state of the art communications and computer equipment. 2. Program to encourage tenant self-sufficiency The project provides a variety of programs and services for residents. As described above, the 25 families in the services enriched housing program receive comprehensive supportive services, including case management, counseling, employment and training, and child care. Additional social services are available for the non-homeless families as well, including health care, counseling, job training and child care. The project has a community center for use by residents for meetings and other gatherings. Workshops of interest to residents are organized on a regular basis. The Community Center also includes a computer learning center, equipped with state of the art computers, and providing access to the Internet. Computer classes are available for all residents. The project coordinates closely with the Jefferson County Department of Human Services to assist residents to meet the requirements of Welfare Reform, including educational and work related activities. Through our contract with Family Tree, supplemental food assistance, head start, and other services are available to all residents. The Renaissance Children's Center, in addition to providing child care for the residents, also provides job training and employment opportunity for residents. In collaboration with the Red Rocks Community College, residents can be trained on-site as a qualified child care worker. Currently, three residents are employed by the Children's Center. The community supported the project in a number of valuable ways. The City of Lakewood donated $183,000 in HOME funds for the project. The County also agreed to waive or reduce various development and impact fees and taxes. The State of Colorado provided $300,000 in funding through the HOME program for the project. Furthermore, the Lowry Redevelopment Authority donated $400,000 for the project. In addition, the business community has supported the project through contributions. Commercial Federal provided a $250,000 subsidy through the Affordable Housing Program. US Bank provided a $35,000 grant to cover pre-development costs. The Denver Broncos Charity also supported the project through the Project HOME program. More than $40,000 was raised through project HOME from individual contributions to support the project. The Denver Broncos matched each dollar raised through Project HOME. Pro Bowl Wide Receiver, Ed McCaffrey served as the Honorary Chair of Project HOME, and dedicated the project at its opening. We have also utilized volunteers to help make the project a reality, and to keep it running well. The neighborhood supported the project from its inception. Rather than fighting it through NIMBY efforts, they saw it as an opportunity to improve the quality of housing in the neighborhood. Similarly, the schools have supported the new residents. Mayor Linda Morton also supported the project through her involvement with the Metro Denver Homeless Initiative. This Initiative is a six county effort designed to improve collaboration of all communities in developing a continuum of care for its homeless families and individuals. Mayor Morton became an advocate both across the metro area and in her city, ensuring local support for the project. Support for the Renaissance Children's Center has also been remarkable. Individual, business and foundation contributions of more than $600,000 were instrumental in making the project possible. The project also utilized more than $900,000 created through the closing of the Lowry Air Force Base in Denver. Through the McKinney Act process, a pool of funds was created to create transitional and affordable housing both on the closed Lowry AFB and in other parts of the community. This project utilized funds from this pool to create a portion of these replacement units.

2000-906 Posada
Pueblo, Colorado
Contact: Anne M. Stattelman (719) 545-8776

Posada is a non-profit organization in Pueblo, CO which provides shelter for homeless families. Posada's mission is to provide opportunities for individuals and families who are homeless or at risk of becoming homeless to have quality services and affordable housing in a manner which allows them to become empowered with an enhanced sense of dignity and self-reliance through resident support services and community networking with the ultimate goal of successful reintegration into the community.

2000-3018 Homeless Day Center
Grand Junction, Colorado
Contact: David L. Thornton (970) 244-1450

The homeless day center is open daily to provide services to the homeless population in the community. The day center opened for business on March 10, 1997 and provides for the homeless the following services: An address and telephone number which may be furnished to a prospective employer; a telephone, mail and message center staffed by volunteers from the community; storage of personal belongings; haircuts; a visiting nurse; shower facilities; and laundry facilities. The day center provides these amenities of a home to help the homeless population meet their human needs in order to seek employment.

2000-2425 Homeless Survey
Colorado Springs, Colorado
Contact: Valorie Jordan (719) 385-5336

A Homeless Survey was done in conjunction with the Census count. This was a point in time homeless survey. The Pikes Peak Consortium to End Homelessness requested funding from the City for the study. The survey was intended to not only count the number of homeless but to also identify assets that homeless persons might have to see if we can get at the root causes for homelessness. Over 17 service providers provided assistance in conducting the survey, providing manpower and going out to the campsites and other areas where unsheltered homeless people gather. Utilizing the service providers enabled the cost of the survey to be as minimal as the consultant did not have to survey all the sites. At major sites such as the Homeless Shelter and the Soup Kitchen, the survey and the census were taken simultaneously. All persons taking the city survey were encouraged to complete the census. Incentives were provided and several local merchants provided gift certificates for food such as Carls Jr., water and other essential hygiene items were taken to campsites to encourage participation. This survey can and will be replicated in the community either on a semi-annual or annual basis.

2000-2494 TANF Life Build Program
Denver, Colorado
Contact: Gina Del Castill (303) 298-8044

A joint partnership with the Denver Department of Human Services (DDHS), Mayors office of Employment and Training (MOET) and the Denver Housing Authority (DHA). This project is designed to provide TANF (Temporary Aid to Needy Families-formerly AFDC)head of household recipients with on site case management to Denver Housing Authority residents. This program seeks to provide residents with comprehensive academic and skills assessments, job readiness workshops, job placement, GED, basic skills training and follow-up activities to ensure job retention for those place in employment. TANF recipients will have the opportunity to receive referrals to child care, and other supportive services. This partnership enables the Denver Housing Authority to access all services offered by DDHS and MOET.

2000-1763 Denver Housing Authority Performs Annual Inspections by Zip Code
Denver, Colorado
Contact: Penny VanderWall (303) 298-8044

On January 1, 1998, the Denver Housing Authority (DHA) Section 8 Program implemented conducting annual inspections by zip code. The objective was to enhance customer relations with Section 8 landlords. Landlords with more than one property complained that because annual inspections were scheduled with annual re-examinations (based on the client's move-in date), they had to make numerous and repeated trips to their properties for the annual inspections. Therefore, DHA Section 8 Program revised its administrative procedures for scheduling and conducting annual inspections. The zip code schedule was created, which was then broken down further by geographical areas. Each zip code and location was then assigned a specific month. This meant that annual inspections would be done in the same month every year. This information was then programmed into the DHA computer system. Inspection files were set up by month and color-coded to reflect that particular month. Advance notice of the procedure change was mailed to all Section 8 landlords and clients. Included in the notice were valuable and helpful hints on how to maintain a unit, and instructions on what to look for and how to prepare for their annual inspections. By following those helpful hints, the clients and the landlords can be assured that their unit will pass Housing Quality Standards. To ensure quality control, two reports are generated to verify that all inspections are completed on time and as scheduled: 1) Monthly Inspections by Zip Code; and 2) Units Not Inspected During Last 12 Months.

2000-2455 Pueblo Housing Authority PHDEP

The Pueblo Housing Authority implemented a comprehensive, prevention approach to substance abuse and use. It promotes educational advancement and employment utilizing national approaches. The PHDEP project in this community establishes a Teen Center with the help of the Boys and Girls Club of Pueblo County. The Teen Center provides diverse and quality program strategies specific to drug elimination for public housing families and their children. Three components constitute this joint effort: drug prevention education, career and technology education, and leadership, social, and cultural as well as sports opportunities.

2000-2355 Resident Councils' Board - Violence Task Force
Denver, Colorado
Contact: Lynne M. Picard (303) 298-8044

The Resident Councils' Board created the Violence Task Force in 1997 with resident volunteers from Denver Housing Authority public housing developments. The Violence Task Force was created to ensure proper and expeditious action is taken by Denver Housing Authority and appropriate agencies on issues presented. In addition, the Violence Task Force collaborates with other government agencies and develops preventative measures to address crime and violence against residents and properties of Denver Housing Authority. The Violence Task Force meets on a monthly basis to discuss current problems, handling of past problems, Violence Task Force Hotline issues and preventative information. During 1997, the Violence Task Force was an integral part of Denver Housing Authority providing a solid procedure for resident complaints against DHA staff. A Resident Complaint Form was developed and it is available to all residents from management offices, Resident & Community Services and Local Resident Councils. During 1998, the Violence Task Force worked diligently to create a safety brochure. The brochure is titled "Safer Living for Families and Seniors". The information provided in the booklet was gained through a partnership with the Denver Police Department. The Violence Task Force has also created a Hotline which is available to anyone who would like to request the assistance of a Violence Task Force member in resolving an incident. The Hotline is advertised in each public housing development and is provided to new move-ins. The Violence Task Force has recently completed assisting with the design of a refrigerator magnet which lists the various Denver Police Department districts. It includes a number to the district, emergency number, and non-emergency number.

2000-1507 HomeOwnership Education Program - Public Expansion
Denver, Colorado
Contact: Renee Nicolosi (303) 592-9003

A major component of the HomeOwnership Program of the Denver Housing Authority (DHA) is the education programming. Structured and thorough home ownership education is provided for residents who are working towards self sufficiency and home ownership. Within the last year and a half, the education program used by DHA has been expanded to the public. DHA's HomeOwnership Education Program is working with the Colorado Housing and Finance Authority to provide home ownership education to people in the Denver area who are first time homebuyers, who meet the income guidelines, and who need some type of financial assistance. DHA's home ownership education program, which is offered to the public in Denver and the surrounding areas, is a very thorough and structured eight hour class which covers everything someone would need to know to purchase a home and maintain their home. Topics covered throughout this class include: advantages and disadvantages of homeownership; fair housing; barriers to home ownership; real estate definitions; budgeting and money management; credit, credit repair and the credit report; the home buying process; mortgage lending; working with realtors; the Colorado real estate contract; home inspections; titlework; the real estate and loan closing; home ownership resources; and foreclosure prevention. At the end of the class, a 36 question quiz is given. Students must make a "C" or better to pass the test and receive the certificate that they need in order to request their financial assistance from CHFA.

2000-686 High Risk Loan Pool
Arvada, Colorado
Contact: Ed Talbot (303) 431-3015

The Rental Improvement Loan Program is a cooperative effort by FirstBank and the City of Arvada to help property owners of single family rental dwellings to improve those properties located within Arvada. Three FirstBank lenders are jointly cooperating in this effort which entails significant commitments in terms of funding, lower loan costs, and relaxed underwriting by the lenders involved at minimal public expense.

2000-3116 City Lakewood Community Involvement Program
Lakewood, Colorado
Contact: Diane Condiles (303) 987-4873

The Community Involvement Program provides several services for Lakewood's Public Housing, Section 8 and low income families. The services provided are children's community involvement activities (year round program), community gardens, donations, outreach and information/referrals/case management. In keeping with our mission statement "To enable citizens to reach their full potential towards self-sufficiency by providing quality support services that help strengthen families and nurture neighborhood communities" the goal of the program is to strengthen families in conjunction with integrating them into the community. This year the children’s summer activities program was combined with the City's School Age Services Program in order to integrate the children with other community children as well as to pool resources to enable more children to take part in an outdoor camp called ECP (Educating Children On Our Outdoors). The children will learn how to canoe, sail, swim and to care for the equipment. The children will also have the opportunity to learn gardening skills and will work in one of the two program's community gardens as well as take part in a ropes course to build team skills and self-esteem. By combining the two programs, we were able to double the number of attending Housing participants. Since transience is a concern in several of the neighborhoods where these children live, building the sense of community is key. As mentioned above and as in the title of the program, community involvement is the main focus. The children and their families work in the community gardens which encourages a sense of pride and responsibility in maintaining a plot and growing vegetation. Community members that would normally not interact are brought together for garden clean ups, meetings and roto-tilling the land which encourages team work and community pride. The program currently had two community gardens. As each new family move in to Lakewood's Public or Section 8 Housing the community involvement staff meet with the new tenants in person or by phone in order to survey them. The goal is to reach out and provide them with community resources as well as to find out what the gaps in services are. Due to the results of past surveys, the program had applied for two grants one to provide computer labs, training and at home computers and the other is for scholarships funds for all self-sufficiency needs such as transportation, child care, counseling, housing and employment needs. The program also partners with Rotary Club in providing specific donations to Housing and low income families in need. During holiday time Thanksgiving gift baskets, Christmas presents and parties are provided by the Rotary Club and other providers.

Content Archived: April 20, 2011