Government Services Kiosk Project

Goal: Create an easy-to-use "ATM" that dispenses government information and services that citizens - particularly low income citizens and those who do not have ready access to the internet - can use, in places they frequent.

• The Plan: Turn HUD's already successful kiosks into "Government Services Kiosks" by inviting other Federal agencies to join a partnership
  
  
  • Year 1: Begin to incorporate content from other agencies into HUD's existing kiosks; and begin to upgrade kiosk equipment
    
    
  • Year 2: Establish an interagency kiosk board, comprised of representatives of the partner agencies, to manage the kiosks
    
    
• The challenges ahead
  
  
  • Incorporate content from multiple agencies in a kiosk customer-friendly manner
    
    
  • Advertise the new, improved Government Services Kiosks to attract new/return visitors
    
    
  • Upgrade the existing kiosks to state-of-the-art kiosks - possibly with keyboards that can enable kiosk users to complete online transactions
    
    
  • Change the "HUD" branding to "U.S. Government" branding
    
    
  • Establish a partnership pact that ensures equitable share of the costs and equitable say in direction
    
    
  • Find ways to put citizen services online, ensuring both security and privacy
    
    
• Next steps
  
  
  • Sign partnership agreements
    
    
  • Develop partner content and a new front page
    
    
  • Advertise the new partnerships/information available
    
    
  • Study the results
    
    
  • Begin establishing the long-term partnership Board and funding structure
    
    
• What you should do
  
  
  • Think this has possibilities? Go back and sell your agency
    
    
  • Work with HUD to execute an Interagency Agreement
    
    
  • Identify a single point of contact, with whom HUD can work
    
    
  • Look at your websites and identify high level content (most requested information) that might be appropriate for kiosks
    
    
  • Work with HUD to trim your content into good, easy-to-use kiosk content
    
    
  • Help us promote your content, watch the statistics, and see that this can be a great way to reach an audience you wouldn't normally reach
    
    
• Contact: Helen Savoye and Joanne Johnson (202) 708-1547