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Government Services Kiosk Project
Goal: Create an easy-to-use "ATM" that dispenses government
information and services that citizens - particularly low income
citizens and those who do not have ready access to the internet -
can use, in places they frequent.
- The Plan: Turn HUD's already successful kiosks into "Government
Services Kiosks" by inviting other Federal agencies to join a
partnership
- Year 1: Begin to incorporate content from other agencies
into HUD's existing kiosks; and begin to upgrade kiosk equipment
- Year 2: Establish an interagency kiosk board, comprised
of representatives of the partner agencies, to manage the
kiosks
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The challenges ahead
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Incorporate content from multiple agencies in a kiosk
customer-friendly manner
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Advertise the new, improved Government Services Kiosks
to attract new/return visitors
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Upgrade the existing kiosks to state-of-the-art kiosks -
possibly with keyboards that can enable kiosk users to complete
online transactions
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Change the "HUD" branding to "U.S. Government" branding
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Establish a partnership pact that ensures equitable share
of the costs and equitable say in direction
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Find ways to put citizen services online, ensuring both
security and privacy
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Next steps
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Sign partnership agreements
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Develop partner content and a new front page
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Advertise the new partnerships/information available
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Study the results
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Begin establishing the long-term partnership Board and
funding structure
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What you should do
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Think this has possibilities? Go back and sell your agency
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Work with HUD to execute an Interagency Agreement
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Identify a single point of contact, with whom HUD can
work
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Look at your websites and identify high level content
(most requested information) that might be appropriate for
kiosks
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Work with HUD to trim your content into good, easy-to-use
kiosk content
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Help us promote your content, watch the statistics, and
see that this can be a great way to reach an audience you
wouldn't normally reach
- Contact: Helen Savoye and Joanne Johnson (202) 708-1547
Content Archived: January 20, 2009
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