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Web Management Task Force
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Incorporate electronic government initiatives and initiatives
that utilize the web into annual Department plans. Monitor and
report progress quarterly. Ensure that funding - both for content
and technology - is adequate to accomplish these plans.
![]() Require Department executives and managers to allocate sufficient
resources to both web content management and web technical support.
| ![]() Educate executives and managers on opportunities for using the
web, not only to do current work in new ways but also to provide
products (information and services) to citizens, business partners,
and employees that were heretofore not possible.
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Issue 2: Staffing is inadequate to accomplish web management responsibilities
The Departmental Web Team, which reports to the Deputy Secretary, manages the content of HUD's web products (what they say, how they say it, how they're organized, how they look, how they're promoted, etc.). The Web Team members are skilled analysts, writers, and entrepreneurs, as the job requires. They receive technical support from a separate technical contracting staff. However, that same alignment of skills does not follow through the rest of HUD's organization. Web managers in program and field offices perform both content and technical duties, in addition to their normal jobs as Community Builders and program staff. Consequently, web managers are not able to do the jobs adequately.
Summary of Recommendations:
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Designate web managers who are exclusively responsible for content-related
duties:
![]() Empower web managers by involving them in planning processes
and management meetings.
| ![]() Assign technical support duties to separate staff or contractors.
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Issue 3: Training for Web Managers is inadequate.
Most of HUD's program and field office web managers are self-taught. Though the Departmental Web Team has conducted annual training on content management skills, there has been little training on technical skills. Furthermore, the tools (software and hardware) provided to web managers to do their jobs are woefully inadequate.
Summary of Recommendations:
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Fund training to develop skills needed to be a successful Web
Manager.
![]() Develop appropriate training for the staff performing technical
support duties.
| ![]() Ensure that technical support staff have adequate tools to do
their jobs.
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Issue 4: HUD lacks leadership in managing the technical web infrastructure to ensure that it is adequate to support the demands of electronic government.
HUD has established a leadership structure for managing the content of the web: the Departmental Web Team reports to the Deputy Secretary, ensuring that content management is at the highest level. This has proven successful and often is viewed as a model by other federal agencies and federal consultants. But HUD lacks a complementary leadership structure in managing web technology. Thus, HUD's web technical infrastructure is inadequate; funding for improvements to the web infrastructure has been insufficient; and there is little - if any - research and development of new web technologies that could help the Department lead the way in implementing electronic government.
Summary of Recommendations:
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Designate a senior-level Web Technology Officer in the CIO's
Office to:
![]() Designate or create a senior-level official in the Office of
Administration to implement the strategic plan, identify and resolve
technical problems and issues, and present technical needs so
they can be addressed in both strategic and budgetary planning.
| ![]() The Web Technology Officer and the Assistant Secretary for Administration
(Office of Information Technology) should ensure that Web Managers
have adequate technical support, including advice on opportunities
to use new technologies.
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