HUD No. 07-16-12
July 16, 2012
HUD SOUTHEAST REGION IV IMPROVES CUSTOMER SERVICE
Announces New Customer Service One-Stop Web Page Access
ATLANTA - HUD customers in Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee and Puerto Rico and the U.S. Virgin Islands will now have improved access to essential information and frequently asked questions concerning HUD programs, services and contacts based on a new web page redesign. These improvements to customer service are a component of the region's continuing and evolving efforts to provide easily accessible information for our customers consistent with HUD's Customer Service Plan and White House Executive Order 13571 (Streamlining Service Delivery and Improving Customer Service).
"The creation of the redesigned Customer Service web pages by state to include Puerto Rico and the U.S. Virgin Islands in Region IV is about putting our customers first," said Ed Jennings, Jr. HUD Southeast Region Regional Administrator. "We are working to ensure that our customers have both timely and relevant information about our programs and services and where to go and whom to speak to for assistance."
Information on the customer service pages include:
- Business hours of each office
- Links to most frequently requested information and programs
- Frequently requested telephone numbers within HUD
- Opportunity to provide customer service feedback to improve and make the customer service experience even better
- Region IV Customer Service Plan
Customers may click on their respective state of Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee and Puerto Rico and the U.S. Virgin Islands to connect with the new Customer Service page or access the page at www.hud.gov/(type in their state) then go to the "I Want to" section and click on Get Help for Me/Customer Service in order to connect to the customer service page as well.
HUD's mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD is working to strengthen the housing market to bolster the economy and protect consumers; meet the need for quality affordable rental homes: utilize housing as a platform for improving quality of life; build inclusive and sustainable communities free from discrimination; and transform the way HUD does business. More information about HUD and its programs is available on the Internet and espanol.hud.gov. You can also follow HUD on twitter @HUDnews, on facebook at www.facebook.com/HUD, or sign up for news alerts on HUD's News Listserv.