PERFORMANCE GOAL
| FY 98
EST
| FY 99
EST
|
MANAGEMENT PERFORMANCE MEASURES (Departmental Management Reform through HUD 2020)
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GOAL: A workforce that is empowered, capable and accountable for results
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Indicator: Annual targets for change in organizational culture, measured by periodic employee panel surveys.
| Baseline | Baseline plus 10%
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Indicator: Percentage of employees who believe they are being held accountable for external results rather than adherence to process.
| Baseline | Baseline plus 10%
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Indicator: Percentage of employees who understand the Department's mission and their role in achieving it.
| Baseline | Baseline plus 10%
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Indicator: Percentage of employees who can identify their internal and external customers and who believe they have the authority, skills, tools and internal relationships to deliver for customers.
| Baseline | Baseline plus 10%
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GOAL: Streamlined, efficient operations
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Indicator: All Management Reform organizational and program changes are implemented as scheduled or when authorized.
| 100% | 100%
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Indicator: Higher percentage of FTEs devoted to operational functions by 2001.
| Baseline | Baseline + 10%
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Indicator: Percentage of reduction in S&E FTEs below 1996 usage.
| Baseline less x% | Baseline less x%
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GOAL: Organizational competence
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Indicator: HUD removed from GAO high-risk list.
| NA | 3/99
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Indicator: Clean financial statements on HUD operations consistently obtained.
Comment: Clean financial statement for FY 1998 will be obtained in March 1999.
| NA | 3/99
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Indicator: Program-specific measures included in program annual Management Plans to address outcomes for major Management Reforms.
| Baseline | Baseline plus 5
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GOAL: Performance that produces results for customers
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Indicator: Achievement of increasing percentage of performance goals in Annual Performance Plan.
| Baseline | Baseline plus 5%
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Indicator: Percentage improvement in customer satisfaction measured through surveys of customer groups.
| Baseline | Baseline plus 10%
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PROPOSED MEASURES FOR CENTERS TO BE CREATED UNDER HUD 2020
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Proposed Measures for Assessment Centers
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GOAL: Capture, standardize, improve and evaluate financial and physical data of the portfolio of properties for which HUD has a financial interest and/or statutory obligation. This includes: establishing and maintaining standards; collecting data, either electronically or in standard format; using both staff and contractors to collect and evaluate data; and, providing useful physical and financial assessment in a user-friendly format.
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Indicator: Establish fully operational Assessment Centers
| 9/30/98 | NA
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Indicator: Determine desired structure to create and capture data electronically
| 9/30/98 | NA
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Indicator: Establish capability |
NA | 9/30/99
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Indicator: Establish financial and physical baseline measures
| 9/30/98 | NA
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Indicator: Establish mechanism for reporting results to HUD stakeholders
| NA | 9/30/99
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Indicator: Increase percentage of entities physically inspected and scored. (Goal for FY 2000: 80%)
| Baseline | Baseline plus 10%
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Indicator: Increase percentage of entities, required to report, who submit required information electronically and are scored. (Goal for FY 2000: 60%)
| Baseline | Baseline plus 10%
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Indicator: Increase percentage of entities that have integrated scores. (Goal for FY 2000: 50%)
| Baseline | Baseline plus 10%
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Proposed Measures for Enforcement Centers
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GOAL: Consolidate existing organizations and employees to create a business-like entity to deal with the enforcement activities of the Department
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Indicator: Improve timeliness for implementation and completion of enforcement actions for the Department.
| Baseline
(days)
| Baseline less 2 days |
Indicator: Achieve a reduction in the number of troubled properties over the next five years.
| Baseline | Baseline less 10%
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Indicator: Increase savings to the Federal Government through recoveries obtained, savings in program funds, and avoidance of insurance claims.
| Baseline | Baseline plus 10%
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Proposed Measures for Section 8 Financial Management Centers
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GOAL: Establish a unified center for Section 8 payments processing, including budget, payments, contracting, financial statements, rent calculations and income verification.
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Indicator: All approvable budgets and payment schedules and revisions received by the due date will be reviewed, entered and approved for system payment in time for payment to be made on the first date of the budget period or the effective date of the revision.
| 9/30/98 | 9/30/99
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Indicator: Housing agencies (HA) and contract administrators (CA) who have not submitted a budget and payment schedule within 45 days of the start of the HA or project FY will be notified in writing that payments may not begin on time if the documents are not received within 15 days of the notification.
| 9/30/98 | 9/30/99
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Indicator: All HAs and CAs who have not submitted a year-end settlement within 45 days of the end of the FY will be notified of the impacts on the program or project.
| 9/30/98 | 9/30/99
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Indicator: At least 90 percent of year-end settlements will be reviewed, reconciled and approved in the system within 30 days of receipt, and underpayments will be scheduled for immediate payment, overpayments will be offset against the next available payment(s).
| Baseline | 90%
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Indicator: Any rejected payment identified on the Rejected Payments Report will be corrected within three business days if it is within the control of HUD.
| 9/30/98 | 9/30/99
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Indicator: All reserved funds will be contracted within 60 days unless contract action is delayed by specific HUD decision.
| 60 | 60
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Indicator: LOCCS will be continuously reviewed and rejected payment vouchers will be adjusted and paid within 3 business days if it is within the control of HUD.
| 3 | 3
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Indicator: A 90 percent reporting level will be attained and maintained for tenant data in MTCS and TRACS.
| 90% | 90%
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Indicator: All renewal reservations will be priced, created and approved prior to the expiration date of the increment/project being renewed, if funds are assigned by Headquarters at least 10 business days prior to the expiration date.
| 100% | 100%
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