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HUD Customer Satisfaction Report

Appendix 1: Customer Service Working Group

NAMEOFFICE
Jim ChaplinChief Financial Officer
Frank L. DavisDepartmental Operations and Coordination
George K. DickeyPublic and Indian Housing
Leon GarrettFair Housing and Equal Opportunity
Larry M. HatcherDepartmental Operations and Coordination
Anthony J. HernandezSecretary�s Representative, Rocky Mountains Area
Edward L. JohnsonDepartmental Operations and Coordination
Kathleen MonahanChief Financial Officer
Kevin J. NearyPolicy Development and Research
Frances M. O�MalleyHousing
Vivian V. PleasantsAdministration
Barry RiebmanField Management
Sue M. ScanlanFair Housing and Equal Opportunity
Monica SchusterDeputy Secretary
Harry I. SharrottField Management
Rita TownsendChief Financial Officer
Jack UnderhillCommunity Planning and Development
Bessie A. WilliamsAdministration
Karna L. WongPolicy Development and Research

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Appendix 2: Customer Service Contacts

State of Alabama
Birmingham Office
600 Beacon Parkway West
Room 300
Birmingham, AL 35209-3144
(205) 290-7617
FAX (205) 290-7593
TTY (205) 290-7624

State of Alaska
Anchorage Office
949 East 36th Ave.
Anchorage, AK 99508-4135
(907) 271-4170
FAX (907) 271-3667
TTY (907) 271-4328

State of Arizona
Phoenix Office
400 North Fifth St. Suite 1600
Phoenix, AZ 85004-2361
(602) 379-4434
FAX (602) 379-3985
TTY (602) 379-4464

Tucson Office
33 North Stone Ave. #700
Tucson, AZ 85701-1467
(602) 670-6237
FAX (602) 670-6207
TTY (602) 670-6237

State of Arkansas
Little Rock Office
TCBY Tower
425 West Capitol Ave.
Suite 900
Little Rock, AR 72201-3488
(501) 324-5931
FAX (501) 324-5900
TTY (501) 324-5931

State of California
San Francisco Office
Philip Burton Federal Building
450 Golden Gate Ave.
P.O. Box 36003
San Francisco, CA 94102-3448
(415) 436-6550
FAX (415) 436-6510
TTY (415) 436-6594

Fresno Office
1630 East Shaw Ave. Suite 138
Fresno, CA 93710-8193
(209) 487-5033
FAX (209) 487-5344
TTY (209) 487-5033

Los Angeles Office
1615 West Olympic Blvd.
Los Angeles, CA 90015-3801
(213) 251-7122
FAX (213) 251-7096
TTY (213) 251-7095

Sacramento Office
925 "L" Street, Suite 675
Sacramento, CA 95814-3702
(916) 498-5220
FAX (916) 498-5262
TTY (916) 498-5959

San Diego Office
Mission City Corporate Center
2365 Northside Drive
Suite 300
San Diego, CA 92108-2712
(619) 557-5310
FAX (619) 557-6296
TTY (619) 557-2604

Santa Ana Office
3 Hutton Centre Drive
Suite 500
Santa Ana, CA 92707-5764
(714) 957-7353
FAX (714) 957-1702
TTY (714) 957-7333 ext. 132

State of Colorado
Denver Office
First Interstate Tower North
633 � 17th St.
Denver, CO 80202-3607
(303) 672-5440
FAX (303) 672-5061
TTY (303) 672-5248

State of Connecticut
Hartford Office
330 Main Street, First Floor
Hartford, CT 06106-1860
(860) 240-4522
FAX (860) 240-4674
TTY (860) 240-4665

State of Delaware
Wilmington Office
824 Market St., Suite 850
Wilmington, DE 19801-3016
(302) 573-6300
FAX (302) 573-6259
TTY (302) 573-6058

District of Columbia
Washington D.C. Office
820 First St., N.E., Suite 450
Washington, D.C. 20002-4205
(202) 275-9200
FAX (202) 275-0779
TTY (202) 275-0772

State of Florida
Coral Gables Office
Gables One Tower
1320 South Dixie Highway
Coral Gables, FL 33146-2926
(305) 662-4500
FAX (305) 662-4519
TTY (305) 662-4525

Jacksonville Office
Southern Belle Tower
301 West Bay St., Suite 2200
Jacksonville, FL 32202-5121
(904) 232-2626
FAX (904) 232-3759
TTY (904) 232-1241

Orlando Office
Langley Building
3751 Maguire Blvd., Suite 270
Orlando, FL 32803-3032
(407) 648-6441
FAX (407) 648-6310
TTY (407) 648-6459

Tampa Office
Timberlake Federal Bldg. Annex
501 East Polk St., Suite 700
Tampa, FL 33602-3945
(813) 228-2501
FAX (813) 228-2431
TTY (813) 228-2115

State of Georgia
Atlanta Office
Richard B. Russell Federal Bldg.
75 Spring St., S.W.
Atlanta, GA 30303-3388
(404) 331-5136
FAX (404) 331-0845
TTY (404) 730-2654

State of Hawaii
Honolulu Office
Seven Waterfront Plaza
500 Ala Moana Blvd.
Suite 500
Honolulu, HI 96813-4918
(808) 522-8175
FAX (808) 522-8194
TTY (808) 522-8193

State of Idaho
Boise Office
Plaza IV
800 Park Blvd., Suite 220
Boise, ID 83712-7743
(208) 334-1990
FAX (208) 334-9648
TTY (208) 334-9094

State of Illinois
Chicago Office
Ralph H. Metcalf Federal Bldg.
77 West Jackson Blvd.
Chicago, IL 60604-3507
(312) 353-5680
FAX (312) 353-0121
TTY (312) 353-5944

State of Indiana
Indianapolis Office
151 North Delaware St.
Indianapolis, IN 46204-2526
(317) 226-6303
FAX (317) 226-6317
TTY (317) 226-7081

State of Iowa
Des Moines Office
Federal Building
210 Walnut St., Room 239
Des Moines, IA 50309-2155
(515) 284-4512
FAX (515) 284-4743
TTY (515) 284-4728

State of Kansas
Kansas City, Kansas Office
Gateway Tower II
400 State Ave.
Kansas City, KS 66101-2406
(913) 551-5462
FAX (913) 551-5416
TTY (913) 551-6972

State of Kentucky
Louisville Office
601 West Broadway
P.O. Box 1044
Louisville, KY 40201-1044
(502) 582-5251
FAX (502) 582-6074
TTY 1-800-648-6056

State of Louisiana
New Orleans Office
Hale Boggs Federal Building
501 Magazine St., 9th Floor
New Orleans, LA 70130-3099
(504) 589-7200
FAX (504) 589-2917
TTY (504) 589-7279

Shreveport Office
401 Edwards St., Suite 1510
Shreveport, LA 71101-3289
(318) 676-3385
FAX (318) 676-3407
TTY (318) 676-3399

State of Maine
Bangor Office
Third Floor, Suite 302
99 Franklin St.
Bangor, ME 04401-4925
(207) 945-0467
FAX (207) 945-0533
TTY (207) 945-0469

State of Maryland
Baltimore Office
City Crescent Building
10 South Howard St., 5th Floor
Baltimore, MD 21201-2505
(410) 962-2520
FAX (410) 962-4947
TTY (410) 962-0106

State of Massachusetts
Boston Office
Thomas P. O�Neill, Jr. Federal Bldg.
10 Causeway St., Room 375
Boston, MA 02222-1092
(617) 565-5234
FAX (617) 565-5257
TTY (617) 565-5453

State of Michigan
Detroit Office
Patrick V. McNamara Federal Bldg.
477 Michigan Ave.
Detroit, MI 48226-2592
(313) 226-7900
FAX (313) 226-5611
TTY (313) 226-6899

Flint Office
Federal Building
605 North Saginaw, Suite 200
Flint, MI 48502-2043
(810) 766-5108
FAX (810) 766-5122
TTY (810) 766-5106

Grand Rapids Office
Trade Center Building
50 Lewis St., N.W., Third Floor
Grand Rapids, MI 49503-2648
(616) 456-2100
FAX (616) 456-2187
TTY (616) 456-2159

State of Minnesota
Minneapolis-St. Paul Office
220 Second St., South
Minneapolis, MN 55401-2195
(612) 370-3000
FAX (612) 370-3220
TTY (612) 370-3186

State of Mississippi
Jackson Office
Dr. A. H. McCoy Federal Bldg.
100 West Capitol St., Room 910
Jackson, MS 39269-1016
(601) 965-4738
FAX (601) 965-4773
TTY (601) 965-4171

State of Missouri
St. Louis Office

Robert A. Young Federal Bldg.
1222 Spruce St., Third Floor
St. Louis, MO 63103-2836
(314) 539-6583
FAX (314) 539-6575
TTY (314) 539-6331

State of Montana
Helena Office
Federal Office Bldg.
303 South Park, Room 340
Drawer 10095
Helena, MT 59626-0095
(406) 441-1298
FAX (406) 441-1292
TTY (406) 441-1303

State of Nebraska
Omaha Office
Executive Tower Centre
10909 Mill Valley Road
Omaha, NE 68154-3955
(402) 492-3100
FAX (402) 492-3150
TTY (402) 492-3183

State of Nevada
Las Vegas Office
333 North Rancho Dr.
Suite 700
Las Vegas, NV 89106-3714
(702) 388-6525
FAX (702) 388-6737
TTY (702) 388-6246

Reno Office
1575 Delucchi Lane, Suite 114
Reno, NV 89502-6581
(702) 784-5358
FAX (702) 784-5066
TTY (702) 784-5971

State of New Hampshire
Manchester Office
Norris Cotton Federal Building
275 Chestnut St.
Manchester, NH 03101-2487
(603) 666-7681
FAX (603) 666-7736
TTY (603) 666-7518

State of New Jersey
Newark Office
One Newark Center
13th Floor
Newark, NJ 07102-5260
(201) 622-7900
FAX (201) 645-6239
TTY (201) 645-3298

Camden Office
Hudson Building
800 Hudson Square, 2nd Floor
Camden, NJ 08102-1156
(609) 757-5081
FAX (609) 755-5373

State of New Mexico
Albuquerque Office
625 Silver Avenue, SW Suite 100
Albuquerque, NM 87102-3185
(505) 346-6463
FAX (505) 346-6704
TTY (800) 877-8339

State of New York
New York City Office
26 Federal Plaza
New York, NY 10278-0068
(212) 264-6500
FAX (212) 264-0246
TTY (212) 264-0927

Albany Office
52 Corporate Circle
Albany, NY 12203-5121
(518) 464-4200
FAX (518) 464-4300
Buffalo Office
Lafayette Court
464 Main St., 5th Floor
Buffalo, NY 14203-1780
(716) 551-5755
FAX (716) 551-5752
TTY (716) 551-5787

State of North Carolina
Greensboro Office
Koger Building
2306 West Meadowview Road
Greensboro, NC 27407-3707
(910) 547-4000
FAX (910) 547-4015
TTY (910) 547-4055

State of North Dakota
Fargo Office
Federal Building
657 2nd Avenue, Room 366
Fargo, ND 58108-2483
(701) 239-5136
FAX (701) 239-5249
TTY (701) 239-5668

State of Ohio
Columbus Office
200 North High Street
Columbus, OH 43215-2499
(614) 469-5737
FAX (614) 469-2432
TTY (614) 469-6694

Cincinnati Office
525 Vine Street, 7th Floor
Cincinnati, OH 45202-3188
(513) 684-3451
FAX (513) 648-6224
TTY (513) 648-6180

Cleveland Office
Renaissance Building
1350 Euclid Avenue, Suite 500
Cleveland, OH 44115-1815
(216) 522-4065
FAX (216) 522-2975
TTY (216) 522-2261

State of Oklahoma
Oklahoma City Office
500 West Main Street
Suite 400
Oklahoma City, OK 73102
(405) 553-7401
FAX (405) 553-7588
TTY (405) 553-7480

Tulsa Office
50 East 15th Street
Tulsa, OK 74119-4030
(918) 581-7434
FAX (918) 581-7440
TTY (918) 581-7434

State of Oregon
Portland Office
520 Southwest Sixth Ave.
Suite 700
Portland, OR 97204-1596
(503) 326-2561
FAX (503) 326-3097
TTY (503) 326-3656

State of Pennsylvania
Philadelphia Office
The Wanamaker Building
100 Penn Square East
Philadelphia, PA 19107-3380
(215) 656-0600
FAX (215) 656-3433
TTY (215) 656-3452

Pittsburgh Office
339 Sixth Ave., Sixth Floor
Pittsburgh, PA 15222-2515
(412) 644-6428
FAX (412) 644-6499
TTY (412 644-5747

Commonwealth of Puerto Rico
(Caribbean Area) San Juan Office
New San Juan Office Building
159 Carlos E. Chardon Ave.
San Juan, PR 00918-1804
(787) 766-6121
FAX (787) 766-5995
TTY (787) 766-5905

State of Rhode Island
Providence Office
6th Floor
10 Weybosset St.
Providence, RI 02903-3234
(401) 528-5351
FAX (401) 528-5312
TTY (401) 528-5403

State of South Carolina
Columbia Office
Strom Thurmond Federal Building
1835 Assembly St.
Columbia, SC 29201-2480
(803) 765-5592
FAX (803) 765-5515
TTY (803) 253-3071

State of South Dakota
Sioux Falls Office
2400 West 49th St.
Suite 1-201
Sioux Falls, SD 57105-6558
(605) 330-4223
FAX (605) 330-4465
TTY (605) 330-4223

State of Tennessee
Nashville Office
251 Cumberland Bend Dr.
Suite 200
Nashville, TN 37228-1803
(615) 736-5213
FAX (615) 736-2018
TTY (615) 736-2886

Knoxville Office
John J. Duncan Federal Bldg.
710 Locust St., Third Floor
Knoxville, TN 37902-2526
(432) 545-4384
FAX (432) 545-4569
TTY (432) 545-4559

Memphis Office
One Memphis Place
200 Jefferson Ave., Suite 1200
Memphis, TN 38103-2335
(901) 544-3367
FAX (901) 544-3697
TTY (901) 544-3545

State of Texas
Ft. Worth Office
1600 Throckmorton St
. P.O. Box 2905
Ft. Worth, TX 76113-2905
(817) 885-5401
FAX (817) 885-5629
TTY (817) 885-5447

Dallas Office
525 Griffin St., Room 860
Dallas, TX 75202-5007
(214) 767-8359
FAX (214) 767-8973
TTY (214) 767-4140

Houston Office
Norfolk Tower
2211 Norfolk, Suite 200
Houston, TX 77098-4096
(713) 313-2274
FAX (713) 313-2319
TTY 713-834-3274

Lubbock Office
George H. Mahon Federal Bldg.
1205 Texas Ave.
Lubbock, TX 79401-4093
(806) 743-7265
FAX (806) 743-7275
TTY (806) 743-7265

San Antonio Office
Washington Square
800 Dolorosa St.
San Antonio, TX 78207-4563
(210) 472-6800
FAX (210) 472-6804
TTY (210) 472-6885

State of Utah
Salt Lake City Office
257 Tower Building
257 East - 200 South
Suite 550
Salt Lake City, UT 84111-2048
(801) 524-3323
FAX (801) 524-3439
TTY (801) 524-5230

State of Vermont
Burlington Office
U.S. Federal Building
Room 244
11 Elmwood Ave
. P.O. Box 879
Burlington, VT 05402-0879
(802) 951-6290
FAX (802) 951-6298

State of Virginia
Richmond Office
The 3600 Centre
3600 West Broad St.
Richmond, VA 23230-4920
(804) 278-4539
FAX (804) 278-4516
TTY (804) 278-4501

State of Washington
Seattle Office
Seattle Federal Office Bldg.
909 First St., Suite 200
Seattle, WA 98104-1000
(206) 220-5101
FAX (206) 220-5133
TTY (206) 220-5185

Spokane Office
Farm Credit Bank Bldg.
8th Floor East
West 601 First Ave.
Spokane, WA 99204-0317
(509)-353-2510
FAX (509) 353-2513
TTY (509) 253-2446

State of West Virginia
Charleston Office
405 Capitol St., Suite 708
Charleston, WV 25301-1795
(304) 347-7000
FAX (304) 347-7050
TTY (304) 347-5332

State of Wisconsin
Milwaukee Office
Henry S. Reuss Federal Plaza
310 West Wisconsin Ave., Suite 1380
Milwaukee, WI 53203-2289
(414) 297-3214
FAX (414) 297-3947
TTY (414) 297-3123

State of Wyoming
Casper Office
Federal Office Building
100 East B St., Room 4229
P.O. Box 120
Casper, WY 82602-1918
(307) 261-6250
FAX (307) 261-6245
TTY (307) 261-6258

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Appendix 3: Customer Service 800 Numbers


To Buy a HUD Homecontact a local Real Estate Agent
see Real Estate in the Yellow Pages
FHA Insured Loanssee Mortgages & Banks in the Yellow Pages
FHA Homeowner�s Mortgage Insurance Premium & Distributive Share Refunds1-800-697-6967
TTY1-800-877-8339
Housing Counseling for Homebuyers & Renters1-800-569-4287
TTY1-800-358-6216
Public & Assisted Housingcontact the local Public Housing Authority
Housing Discrimination & Information1-800-669-9777
TTY1-800-927-9275
To Order Forms and Directives 1-800-767-7468
TTY1-800-877-8339
Fraud Hotline 1-800-347-3735
TTY1-800-304-9597

World Wide Web Home Page http://www.hud.gov

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Content Archived: January 20, 2009

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Telephone: (202) 708-1112 TTY: (202) 708-1455
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